Terms and Conditions
Man with Van Charing Cross Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Charing Cross provides removal and related services within the United Kingdom. By requesting, booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests or uses our services.
We, us, our means Man with Van Charing Cross.
Services means any removal, transport, loading, unloading, packing, unpacking, furniture dismantling or reassembly, or related services we agree to provide.
Goods means the items that are the subject of the Services.
Booking means a confirmed request for Services accepted by us, whether made by telephone, online or in writing.
2. Scope of Services
We provide man and van, small removal, and light commercial transport services within our operating area and, where agreed, to other locations in the UK. The specific Services to be provided for each move will be set out in your Booking confirmation, quote, or written correspondence.
We do not provide any services not expressly agreed in advance. Any additional work requested on the day is subject to vehicle and staff availability, health and safety considerations, and may incur extra charges.
3. Booking Process
3.1 You may request a quote or provisional booking by telephone or online form. All quotes are provided in good faith based on the information you supply. It is your responsibility to ensure that all details are accurate and complete.
3.2 A Booking is only confirmed once we have accepted your request and you have accepted our quote or agreed rate. We may also require a deposit to secure the date and time. Until confirmation is issued, any date or time discussed remains provisional and subject to availability.
3.3 You must notify us at the time of Booking of any relevant information, including but not limited to:
a. The full addresses for collection and delivery.
b. The number of floors, presence of lifts, or restricted access.
c. Any items which are unusually heavy, large, fragile, or valuable.
d. Any parking restrictions or permits required.
e. Any time constraints, building management requirements or special instructions.
3.4 If information provided at the time of Booking is incomplete or inaccurate, we reserve the right to adjust the price, change the resources allocated, or refuse to carry out the Services if it is unsafe or not reasonably practicable.
4. Estimates and Pricing
4.1 All prices are stated in pounds sterling. Unless expressly stated otherwise, prices are exclusive of any local authority charges, tolls, congestion charges, parking fees, or fines arising from your instructions.
4.2 Quotes may be based on time, volume of Goods, distance, or a combination of these. If the actual work exceeds the scope described in your Booking or quote, we may charge additional fees at our standard rates.
4.3 Time-based charges are calculated from the agreed start time or arrival window, or from the time our staff arrive at the collection address, whichever is earlier, until completion of the Services. Waiting time caused by circumstances under your control may be chargeable.
5. Payments
5.1 Payment is due in full on completion of the Services, unless otherwise agreed in writing prior to the Booking. For certain jobs, we may require full or partial payment in advance.
5.2 We accept common UK payment methods as communicated to you at the time of Booking. We do not accept payment by cheque unless expressly agreed in advance.
5.3 If payment is not made when due, we reserve the right to:
a. Charge interest on overdue amounts at a reasonable commercial rate until payment is received in full.
b. Withhold delivery of Goods until payment is received, where legally permitted.
c. Recover any reasonable costs incurred in pursuing late payment, including debt collection and legal fees.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend your Booking, you must notify us as soon as possible. All cancellations and amendments are subject to the following conditions unless otherwise stated in your Booking confirmation.
6.2 For cancellations made more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at our discretion.
6.3 For cancellations made within 48 hours of the scheduled start time, we may retain all or part of any deposit paid and may charge a cancellation fee to cover lost time and administration.
6.4 For cancellations made within 24 hours of the scheduled start time, we reserve the right to charge up to 100 per cent of the quoted price.
6.5 Amendments that significantly change the date, time, duration, or nature of the Services may be treated as a cancellation and new Booking. We will advise you of any additional charges or implications before confirming the change.
6.6 We will use reasonable efforts to accommodate minor amendments such as small changes in inventory or slight timing adjustments, subject to availability and without obligation.
7. Customer Responsibilities
7.1 You are responsible for:
a. Ensuring that adequate parking is available and that any necessary permits or permissions are obtained in good time.
b. Ensuring safe and reasonable access to the property at both collection and delivery points, including stairs, lifts, corridors, and doorways.
c. Packing your Goods safely and securely, unless you have booked a packing service with us.
d. Clearly labelling any fragile, high-value or special-care items.
e. Being present, or appointing an authorised representative, at both collection and delivery addresses throughout the job to provide instructions and sign any required paperwork.
7.2 If access is not available, if keys are not provided on time, or if we are delayed due to circumstances within your control, waiting time or additional charges may apply.
8. Items We Do Not Move
8.1 We do not transport the following items and you must not include them in your Goods:
a. Illegal items or substances.
b. Flammable, explosive or hazardous materials including gas cylinders, petrol, paints, and chemicals.
c. Live animals or plants, unless specifically agreed.
d. Perishable goods that may deteriorate during transport.
e. Cash, securities, important documents, jewellery or other high-value items unless expressly agreed in writing.
8.2 If such items are included without our knowledge, they are carried entirely at your risk and may be removed, disposed of, or reported to the relevant authorities if necessary.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods is subject to the limitations in this section.
9.2 You must inspect your Goods as soon as reasonably practicable after completion of the Services. Any loss or damage that you believe occurred during the move must be reported to us in writing within 48 hours of completion, with reasonable details and evidence.
9.3 Our liability for any single item is limited to its reasonable current value, taking into account age, condition and depreciation, and subject to an overall liability cap which may be specified in your quote or Booking confirmation.
9.4 We are not liable for:
a. Loss or damage arising from your failure to pack Goods properly when we have not provided a packing service.
b. Loss or damage to items packed in containers, boxes, drawers or bags that we did not pack.
c. Normal wear and tear, minor scratches, scuffs or marks that are consistent with handling and transport.
d. Loss or damage caused by inherent defects or vulnerabilities in the Goods, including assembly weaknesses, poor condition or pre-existing damage.
e. Loss of data or records from electronic devices or media.
f. Indirect or consequential loss, including loss of profit, loss of use, or emotional distress.
9.5 If we dismantle or reassemble furniture or appliances at your request, we will do so with reasonable care but cannot guarantee that items can be reassembled to their original condition, especially where prior damage, missing parts or design limitations exist.
9.6 Where we are found liable for loss or damage, our liability will be limited to the lesser of the cost of repair or the reasonable current market value of the item at the time of loss, subject to any overall limit agreed.
10. Insurance
10.1 We maintain appropriate insurance cover for our activities in line with industry practice. Details of our insurance cover are available on request.
10.2 Our insurance does not replace your own household or business insurance and may be subject to exclusions, limitations and excesses. You are strongly advised to ensure that your Goods are adequately insured for removal and transport.
11. Delays and Events Beyond Our Control
11.1 We will use reasonable efforts to meet agreed dates and times but cannot guarantee arrival or completion times. Time is not of the essence unless expressly agreed in writing.
11.2 We are not liable for delays or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to traffic conditions, road closures, extreme weather, accidents, breakdowns, public transport disruptions, strikes, acts of God, or actions of third parties.
11.3 If an event beyond our control significantly prevents or delays performance of the Services, we will notify you as soon as reasonably practicable and may offer to reschedule or cancel the Booking. Our liability in such circumstances will be limited to a refund of any amounts paid for Services not provided, minus reasonable costs incurred.
12. Waste and Rubbish Removal
12.1 We comply with applicable UK waste and environmental regulations. We will only remove and dispose of waste or unwanted items where this has been agreed as part of the Services.
12.2 Certain items may be classified as hazardous or controlled waste and require special handling or disposal routes. We reserve the right to refuse to remove any such items or to charge additional fees where allowed by law and where specialist disposal services are required.
12.3 You must not ask us to dispose of items in an unlawful manner, including fly-tipping or placing unsuitable items in domestic or commercial waste streams. We will not comply with any request that breaches waste regulations and may terminate the Services if such requests are made.
12.4 Where we agree to remove unwanted items or waste, ownership of those items passes to us at the time of collection for the purpose of lawful disposal or recycling, unless otherwise agreed.
13. Parking, Fines and Access Charges
13.1 You are responsible for arranging suitable parking at all relevant addresses and for complying with local parking rules and restrictions.
13.2 Any parking charges, tolls or access fees incurred in carrying out the Services will be added to your final bill unless otherwise agreed.
13.3 If, due to your instructions or lack of information, our vehicle receives a parking or traffic fine that could reasonably have been avoided, we reserve the right to charge you the full cost of the fine plus any reasonable administration fee.
14. Complaints
14.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with our team as soon as possible so that we can try to resolve it promptly.
14.2 Formal complaints should be submitted in writing, providing your name, the date of the move, addresses involved, and full details of your concerns. We will investigate and respond within a reasonable time.
15. Data Protection and Privacy
15.1 We collect and process personal data such as your name, contact details and job information for the purposes of providing the Services, handling bookings, and managing our business.
15.2 We will treat your personal data in accordance with applicable UK data protection legislation. We will only share your information with third parties where necessary to perform the Services, comply with the law, or with your consent.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, whether contractual or non-contractual.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by us. Any special terms agreed for a particular Booking will apply in addition to these Terms and Conditions.
17.3 Failure or delay by us in enforcing any right or remedy under these Terms and Conditions shall not be deemed a waiver of that or any other right or remedy.
17.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence or understandings.
