Privacy Policy
Man with Van Charing Cross Privacy Policy
This Privacy Policy explains how Man with Van Charing Cross collects, uses, stores, and protects personal data relating to customers and prospective customers in the Charing Cross area. It also explains your rights under applicable data protection law, including the UK General Data Protection Regulation and the EU General Data Protection Regulation where relevant. By engaging our services or contacting us about our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Man with Van Charing Cross customers and prospective customers in the Charing Cross area who contact us, request a quotation, make a booking, or otherwise interact with us in connection with our man and van services. It covers personal data collected through our website, by telephone, in person, and through any other communication channels we may use in the course of providing our services.
Data Controller
Man with Van Charing Cross is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you request. The categories of data we may collect include:
Identification and contact details, such as your name, address, service pick up and delivery addresses, and general location in the Charing Cross area.
Communication details, such as your preferred contact methods and the content of messages or enquiries you send to us.
Service and booking information, such as details about your move or transport needs, dates and times of bookings, inventory or item descriptions, access details for properties, and any additional instructions relevant to the service.
Payment and transaction data, such as information related to payments made for our services, including transaction amounts, dates, payment methods, and billing details. We do not store full payment card details when payments are processed through secure third party providers.
Technical and usage data, such as basic technical information collected when you visit our website, including IP address, browser type, general location, and information about how you navigate and use our site, where such data is collected through cookies or similar technologies.
Any other information you voluntarily provide, such as feedback, reviews, or information you give us during telephone conversations or on contact forms when it is relevant to the services you request.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quotation, complete a form, speak with us by telephone, or provide information in person at the time of a service. We may also collect certain technical and usage data automatically when you visit our website through cookies or similar technologies used for basic analytics and functionality.
Lawful Bases for Processing
We process your personal data only when we have a lawful basis to do so under applicable data protection laws. The main lawful bases we rely on are:
Contract. We process your personal data to enter into and perform a contract with you, including handling enquiries about services, providing quotations, confirming bookings, delivering man and van services, and managing payments and invoices.
Legal obligation. We may process your data where necessary to comply with legal and regulatory obligations, such as record keeping, tax requirements, and responding to lawful requests from public authorities.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include using data to manage our operations, improve our services, handle customer service enquiries, prevent fraud, secure our systems, and pursue or defend legal claims.
Consent. In some cases, we may rely on your consent, for example, for certain types of direct marketing communications or optional analytics. When consent is the lawful basis, you can withdraw your consent at any time.
Purposes for Which We Use Your Data
We use the personal data we collect for the following purposes:
To provide and manage our services, including arranging and completing man and van bookings, managing schedules, and communicating with you about your move or transport request.
To respond to enquiries and provide quotations, including answering questions about our services and preparing accurate price estimates.
To process payments and manage accounts, including issuing invoices, processing payments through secure payment providers, and maintaining financial records.
To communicate with you, including sending service related messages such as booking confirmations, updates, reminders, and any necessary information before, during, or after a move.
To improve our services and operations, including reviewing feedback, monitoring service quality, and analysing aggregate data to enhance our offerings.
To ensure security and prevent fraud, including verifying identities where appropriate and protecting our business, customers, and systems.
To comply with legal and regulatory obligations, including tax, accounting, and reporting requirements.
To send marketing communications, where permitted by law or where you have provided consent, about relevant services or promotions. You may opt out of such communications at any time.
Data Sharing and Processors
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These may include:
Payment processing providers who handle card payments and other financial transactions securely.
IT and hosting providers who support the operation of our website, booking systems, communication tools, and data storage.
Customer management and communication service providers used to manage enquiries, bookings, and service updates.
Professional advisers, such as accountants or legal advisers, where necessary for business administration or to protect our legal rights.
These processors are only permitted to process your personal data on our instructions and are required to implement appropriate technical and organisational measures to protect your data.
We may also share personal data where required by law, in connection with legal proceedings, or to protect our rights, property, or safety or those of our customers and third parties.
International Transfers
Where any of our service providers or data processors are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. This may include using standard contractual clauses approved by relevant authorities or ensuring that the destination country has been recognised as providing an adequate level of data protection.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of providing services, complying with legal, accounting, or reporting obligations, and resolving disputes. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes of processing, and applicable legal requirements.
In general, customer and booking records are retained for a period that allows us to handle any follow up queries, complaints, or legal claims. After the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
Your Data Protection Rights
Under data protection laws, you have certain rights in relation to your personal data. These may include the following rights, subject to legal conditions and limitations:
Right of access. You can request confirmation of whether we process your personal data and obtain a copy of the data we hold about you.
Right to rectification. You can request correction of inaccurate or incomplete personal data.
Right to erasure. You can request deletion of your personal data where there is no compelling reason for us to continue processing it, for example where it is no longer necessary for the purposes for which it was collected.
Right to restriction. You can request that we restrict the processing of your personal data in certain circumstances, such as while we verify its accuracy or consider an objection you have raised.
Right to data portability. You can request that we provide your personal data in a structured, commonly used, machine readable format, and you may have the right to transmit it to another organisation where processing is based on consent or contract and carried out by automated means.
Right to object. You can object to the processing of your personal data where we rely on legitimate interests as the lawful basis, including for direct marketing purposes.
Right to withdraw consent. Where we rely on your consent to process your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with a data protection supervisory authority if you consider that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include restricting access to personal data to authorised personnel, using secure systems for storing and transmitting information, and periodically reviewing our security practices. While we strive to protect your personal data, no transmission of information over the internet or method of storage can be guaranteed to be completely secure.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any changes will be effective when the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
